VeriFone Vx810 Duet Manual de usuario

Vx 810 DUETReference Guide

3 VX 810 DUET REFERENCE GUIDE CHAPTER 2Set UpThis chapter includes the following sections that explain the steps to set up the Vx 810 DUET:t Unpackin

VX 810 DUET REFERENCE GUIDE 4PIN PAD CRADLETHERMAL PRINTERPAPER DOORPOWER SOCKETBefore you start assembling the Vx 810 DUET, take a moment to become

5 VX 810 DUET REFERENCE GUIDE Connecting the PIN Pad to the Base UnitConnect the PIN pad to the base unit using the following steps:1 Unscrew the lat

VX 810 DUET REFERENCE GUIDE 63 Mount the PIN pad on the base unit.Figure 5 Placing the PIN pad onto the base unit2 Attach the PIN pad connector to

7 VX 810 DUET REFERENCE GUIDE 1 Lift the paper door.2 Lift the paper tray to remove any partial roll of paper left inside.3 Hold the roll so the pa

VX 810 DUET REFERENCE GUIDE 84 Place the paper roll into the printer tray.5 Pull paper up past the glue residue on the paper roll.6 Close the pap

9 VX 810 DUET REFERENCE GUIDE Cable ConnectionsAmerican Express’ application supports two cabling scenarios:t 1IPOF-JOF$POOFDUJPOt &UIFSOFU$P

VX 810 DUET REFERENCE GUIDE 10Figure 11 Connecting the Power PackConnecting the Power PackTo provide power to the Vx 810 DUET, connect the power pac

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VX 810 DUET REFERENCE GUIDE 12CHAPTER 3Navigating through your Vx 810 PIN pad keyboardNow that your Vx 810 DUET is assembled and activated, it’s tim

Copyright StatementCopyright © 2010 by Amex Bank of Canada. All rights reserved. No part of this document may be reproduced in any form or by any elec

13 VX 810 DUET REFERENCE GUIDE Terminal Key FunctionsThe table below describes the functions of the various key groups on the Vx 810.KEYS FUNCTIONGRAY

VX 810 DUET REFERENCE GUIDE 14KEYS FUNCTIONPURPLE KEY 1Arrow/Menu Scroll Key – Controls UP/DOWN (scroll) movement of the arrow. Use in conjunction w

15 VX 810 DUET REFERENCE GUIDE Terminal MenusOnce you get started using the terminal, you will initiate transactions from the Main Menu. You can use t

VX 810 DUET REFERENCE GUIDE 16TRANSACTION NAMEDESCRIPTIONPRE-AUTHThis transaction initiates an online approval. Such approvals are stored in the Pre

17 VX 810 DUET REFERENCE GUIDE SetupThe Setup submenu options for this application are as follows:t Demo – Launches the demo mode. When turned on, it

VX 810 DUET REFERENCE GUIDE 18t Issuers – Launches the Issuer setup table/data records that controls how the Issuer information (acct # and expirat

19 VX 810 DUET REFERENCE GUIDE Menus/KeysYou can make local changes to the terminal. For instance, you can change whether or not a transaction should

VX 810 DUET REFERENCE GUIDE 20Quick Setup MenuThe Vx 810 application also features a Quick Setup Menu. This menu allows you to access a single table

21 VX 810 DUET REFERENCE GUIDE Terminal Setup TableThe Terminal Setup Table in the Quick Setup Menu lets you conveniently change commonly customized f

VX 810 DUET REFERENCE GUIDE 22CHAPTER 4Features and General InformationCards AcceptedThe Vx 810 terminal can accept multiple cards. In addition to A

VX 810 DUET REFERENCE GUIDE iCONTENTSPREFACE ... iii1 – Vx 810 DUET Overview ...1Conventio

23 VX 810 DUET REFERENCE GUIDE IMPORTANT – Do not change the Master Terminal Password without securing it in a safe place. If you accidentally LOCK th

VX 810 DUET REFERENCE GUIDE 24Card Numbers on ReportsThe card number is truncated on all reports containing transaction details. Reports that requir

25 VX 810 DUET REFERENCE GUIDE CHAPTER 5Server/Clerk ID OptionThe Servers Setup feature is used to setup the servers/clerks who will perform customer

VX 810 DUET REFERENCE GUIDE 26Server/Clerk IDs are unique identifiers that a terminal operator keys in when prompted each time they perform a transac

27 VX 810 DUET REFERENCE GUIDE Managing Server/Clerk IDsThe information below is intended to help management add, modify or remove Server/Clerk IDs fr

VX 810 DUET REFERENCE GUIDE 285 Enter Server/Clerk ID to modify and press OK.6 At PASSWORD enter old server password and press OK.7 Enter new pas

29 VX 810 DUET REFERENCE GUIDE CHAPTER 6Other Optional FeaturesThese features may be available on your terminal depending on its configuration. If the

VX 810 DUET REFERENCE GUIDE 30Personalized Message on ReceiptsThis feature allows you to configure your terminal to print a personalized trailer mess

31 VX 810 DUET REFERENCE GUIDE The Manager PasswordThe Manager Password restricts access to various terminal functions as well as financial transaction

VX 810 DUET REFERENCE GUIDE 32CHAPTER 7Training and Demo ModeThe Vx 810 DUET has a built-in demo feature which, when activated, allows you to train

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33 VX 810 DUET REFERENCE GUIDE CHAPTER 8Processing TransactionsThis chapter reviews the steps to process transactions. The Vx 810 can accept credit, d

VX 810 DUET REFERENCE GUIDE 34Chip cards can be customized by the card issuer with different applications and methods of verifying the cardholder. D

35 VX 810 DUET REFERENCE GUIDE How to Process a SaleYour Vx 810 DUET has been designed to authorize and capture transactions. Once you select the Purc

VX 810 DUET REFERENCE GUIDE 36Credit Sale (Card Manual Entry)Use the following steps in cases when the card’s magnetic stripe cannot be read, or whe

37 VX 810 DUET REFERENCE GUIDE How to Process a Phone OrderUse Phone Order to process a transaction without the card present. Please note that it is i

VX 810 DUET REFERENCE GUIDE 38How to Issue a RefundUse Refund to issue a credit on a cardholder’s credit or debit card. The steps below apply to all

39 VX 810 DUET REFERENCE GUIDE How to Force Capture a TransactionUse Force to enter a transaction previously authorized through another means when the

VX 810 DUET REFERENCE GUIDE 40How to Void a TransactionUse Void to remove a charge from the existing batch. Transactions not in the current batch mu

41 VX 810 DUET REFERENCE GUIDE How to use Pre-Authorization TransactionsPre-Authorization transactions involve a two-step process – a Pre-Auth followe

VX 810 DUET REFERENCE GUIDE 42Credit Pre-Authorization CompletionUse the Pre-Auth Compl transaction to revise the Pre-Auth transaction. Even if the

VX 810 DUET REFERENCE GUIDE iiiPREFACEThank you for selecting the VeriFone Vx 810 DUET offered by American Express. This guide will step you through

43 VX 810 DUET REFERENCE GUIDE CHAPTER 9Balancing and Settling a BatchBefore closing a batch to settle, you should verify the total dollar amount for

VX 810 DUET REFERENCE GUIDE 44Pre-Auth ReportIn the event that you use Pre-Auth transactions in your business, the terminal can print a report of an

45 VX 810 DUET REFERENCE GUIDE Detail ReportThe Detail Report will print the individual transaction total, listing the last 4 digits of the card and t

VX 810 DUET REFERENCE GUIDE 46How to Settle a BatchOnce you have reviewed all the batch reports, you are ready to perform a Settlement transaction.

47 VX 810 DUET REFERENCE GUIDE CHAPTER 10Important Phone NumbersTerminal IssuesFor problems or questions concerning your Vx 810 DUET device, contact t

iv VX 810 DUET REFERENCE GUIDE Chapter 6 – Other Optional Features. Covers other options available on the terminal.Chapter 7 – Training and Demo Mode.

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1 VX 810 DUET REFERENCE GUIDE CHAPTER 1Figure 1 The PIN pad mounted on the baseVx 810 DUET OverviewThis section provides a brief description of the Vx

VX 810 DUET REFERENCE GUIDE 2Conventions and TerminologyTo help you use this guide certain conventions are used. t Bolded words indicate terminal’s