User’s Guide to Emdeon TRANZ Multipayers October 21, 2005
Customer Support – 800.333.0263 Page 3 of 6 Fax-on-Demand – 800.760.2804
58110 © 2005 Emdeon Business Services LLC. All Rights Reserved Document Order # 5993
CAUTION!
Do not turn off the power to the POS during a DLL. Doing so may
cause the terminal to malfunction.
POS Terminal Keypad
The keypad on your POS terminal resembles the keypad on a touch-tone telephone.
Note that the number keys also have letters and characters printed on them. The keypad
also contains special keys which are used for the following:
Key Function
<Alpha> Changes the number you just typed into one of the letters or
characters listed on the number key.
<Backspace> Deletes the information you just typed.
NOTE: If you pressed <Enter> to save the information, you cannot
use the backspace key to return and edit the information.
<Clear> Clears the information you just entered, cancels the current
transaction, and returns the POS to the idle prompt.
<Enter> Saves the information you just typed and proceeds to the next
prompt or process.
Entering Letters and Characters
If you do not have a keyboard attachment, enter letters or characters as follows:
1. Press the key on which the letter or character appears.
2. Press Alpha once, twice, or three times to display the correct letter/character.
If you pass the letter/character you want to enter, you can continue to press Alpha to
cycle through the letters/characters again.
Special characters are found on the * and 0 keys. SP on the 0 key stands for "space".
To enter a blank space between two characters, press 0, then Alpha twice.
Occasionally, you may need to use the @ (at) character to enter an e-mail address (for
three times.
The letters Q and Z are found on key 1.
<Func> Key
The <Enter> key doubles as the <Func> key and is used for the following functions:
Key Combination Command
Press <Func> twice. Switches between program idle prompts on a TRANZ
380x2 (memory segments).
Press <Func>, then 1. Reprints the response for the transaction just
completed.
Press <Func>, then 2. Prints a complete list of current payers on the POS
and their corresponding startup keys.
Press <Func> then 6 Prints a list of plan network IDs for payers that require
entry of plan network IDs to identify specific plans
under the payer’s umbrella.
Magnetic Card Reader
Your POS terminal has a magnetic card reader to use if the payer supports inquiries by
magnetically-encoded cards or if you plan to use your POS terminal to support credit or
payment transactions.
Operating the Card Swipe
Turn the card so that the long edge nearest to the magnetic stripe is at the bottom. With
the magnetic stripe facing the right-hand side of the POS terminal, run the card evenly
from the top of the card slot through and out the bottom of the slot.
Optional Keyboard
An optional keyboard accessory is available for use with your POS. For more
information about adding a keyboard, please contact Emdeon Customer Support. For
detailed information about installing a keyboard and other accessories, see your
VeriFone TRANZ Installation Guide.
Adding a Keyboard
CAUTION!
Do not plug in your keyboard with the power on! Doing so may damage
your equipment.
Keyboards have a six-pin, circular jack that plugs into the back of the POS terminal.
Only two ports of the proper size are available. The keyboard port fits the six-pin, circular
jack; the other eight-pin port is for your printer.
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