VeriFone VX 520 Guía de instalación

VeriFone Part Number DOC252-003-EN-B, Revision BVX 520Installation Guide

TERMINAL OVERVIEWVX 520 Terminal10 VX 520 INSTALLATION GUIDEVX 520 TerminalThis section provides a brief description of the VX 520 terminal:• The VX 5

TERMINAL OVERVIEWVX 520 TerminalVX 520 INSTALLATION GUIDE 11VX 520 Features andBenefitsVX 520 terminals provide the right combination of features and

TERMINAL OVERVIEWVX 520 Terminal12 VX 520 INSTALLATION GUIDEExceptional Ease of Use• The bold design is sleek, stylish, and lightweight for convenient

TERMINAL OVERVIEWVX 520 Sprocket TerminalVX 520 INSTALLATION GUIDE 13VX 520 SprocketTerminalThis section provides a brief description of the VX 520 Sp

TERMINAL OVERVIEWVX 520 Sprocket Terminal14 VX 520 INSTALLATION GUIDEPerformance• 400 MHz Processor (CPU)• 160 MB total memory (128 MB Flash, 32 MB RA

VX 520 INSTALLATION GUIDE 15CHAPTER 2Terminal SetupUse this chapter to set up and use your VX 520 terminal. Package contents and setup procedures may

TERMINAL SETUPVX 520 Setup16 VX 520 INSTALLATION GUIDEVX 520 SetupThis section describes the setup procedures for the VX 520 terminal. You will learn

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 17Electrical Considerations• Avoid using this product during electrical storms.• Avoid locations n

TERMINAL SETUPVX 520 Setup18 VX 520 INSTALLATION GUIDEExamining TerminalFeaturesBefore you continue the installation process, notice the features of t

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 19c Four unlabeled, programmable function keys above the keypad.d Three color-coded function keys

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TERMINAL SETUPVX 520 Setup20 VX 520 INSTALLATION GUIDEFigure 5 and Figure 6 show the connection ports for the VX 520 terminal.Figure 5 VX 520 Power an

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 21To use theconnection portsThe connection ports offer multiple connectivity for the VX 520 termin

TERMINAL SETUPVX 520 Setup22 VX 520 INSTALLATION GUIDEEstablishingTelephone LineConnectionsConnect the telephone cord to the communication port on the

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 23To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll c

TERMINAL SETUPVX 520 Setup24 VX 520 INSTALLATION GUIDE7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allo

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 25To install or replaceMSAMs1 Remove the power cord from the power outlet.2 Place the terminal ups

TERMINAL SETUPVX 520 Setup26 VX 520 INSTALLATION GUIDE5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.Figure 1

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 27Optional Device ConnectionsThe VX 520 terminal has a port that can operate either as a PIN pad p

TERMINAL SETUPVX 520 Setup28 VX 520 INSTALLATION GUIDEConnecting ECRs tothe VX 520The VX 520 terminal also supports Electronic Cash Registers (ECR). C

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 29Connecting theTerminal PowerPackWhen you have finished connecting optional peripheral(s), you ar

VX 520 INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . .

TERMINAL SETUPVX 520 Setup30 VX 520 INSTALLATION GUIDEWhen the terminal has power, the terminal lights are activated and the LED indicator remains lit

TERMINAL SETUPVX 520 SetupVX 520 INSTALLATION GUIDE 313 Remove the card only when the application indicates the transaction is complete. Figure 18 Ins

TERMINAL SETUPVX 520 Sprocket Setup32 VX 520 INSTALLATION GUIDEVX 520 SprocketSetupThis section describes the setup procedures for the VX 520 Sprocket

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 33Electrical Considerations• Avoid using this product during electrical storms.• Avoid lo

TERMINAL SETUPVX 520 Sprocket Setup34 VX 520 INSTALLATION GUIDEExamining TerminalFeaturesBefore you continue the installation process, notice the feat

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 35d Three color-coded function keys below the keypad (icons at right; from left to right:

TERMINAL SETUPVX 520 Sprocket Setup36 VX 520 INSTALLATION GUIDEConnection PortsTurn the terminal upside down to view the connection ports. Notice that

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 37To use theconnection portsThe connection ports offer multiple connectivity for the VX 5

TERMINAL SETUPVX 520 Sprocket Setup38 VX 520 INSTALLATION GUIDEEstablishingTelephone and LineConnectionsConnect a telephone cord (RJ-11) from the Line

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 393 Hook the clasps into the slots to secure the tray and snap the lock on the lower end

CONTENTS4 VX 520 INSTALLATION GUIDECHAPTER 3Specifications VX 520 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TERMINAL SETUPVX 520 Sprocket Setup40 VX 520 INSTALLATION GUIDEInstalling Paper inthe TrayBefore you can process transactions that require a receipt o

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 415 Remove any previously installed MSAM card by sliding the card from the MSAM cardholde

TERMINAL SETUPVX 520 Sprocket Setup42 VX 520 INSTALLATION GUIDEConnecting the PINpad or Smart CardReader to the VX 520SprocketUse the following proced

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 43Connecting theTerminal PowerPackWhen you have finished connecting optional peripheral(s

TERMINAL SETUPVX 520 Sprocket Setup44 VX 520 INSTALLATION GUIDE6 Plug the AC power cord into a wall outlet or powered surge protector. 7 Press the Ent

TERMINAL SETUPVX 520 Sprocket SetupVX 520 INSTALLATION GUIDE 45Using the SmartCard ReaderThe smart card transaction procedure may vary from one applic

TERMINAL SETUPVX 520 Sprocket Setup46 VX 520 INSTALLATION GUIDEUsing the MagneticCard ReaderThe VX 520 Sprocket terminal supports credit or debit card

VX 520 INSTALLATION GUIDE 47CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the VX 520 termi

SPECIFICATIONSVX 520 Specifications48 VX 520 INSTALLATION GUIDEVX 520SpecificationsPowerVX 520 terminal: 9.3V DC; 4.0 A DC Power PackUL, ITE listed, L

SPECIFICATIONSVX 520 Sprocket SpecificationsVX 520 INSTALLATION GUIDE 49VX 520 SprocketSpecificationsPowerVX 520 Sprocket terminal: 24V DC; 1.7 A DC P

VX 520 INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the VX 520 terminal.AudienceThis guid

SPECIFICATIONSVX 520 Sprocket Specifications50 VX 520 INSTALLATION GUIDE

VX 520 INSTALLATION GUIDE 51CHAPTER 4MaintenanceThe VX 520 terminal has no user-maintainable parts. Clean theTerminalTo clean the terminal, use a clea

MAINTENANCESmart Card Reader52 VX 520 INSTALLATION GUIDE

VX 520 INSTALLATION GUIDE 53CHAPTER 5VeriFone Service and SupportFor terminal problems, contact your local VeriFone representative or service provider

VERIFONE SERVICE AND SUPPORTAccessories and Documentation54 VX 520 INSTALLATION GUIDEc Complete the Inquiry Contact Form athttp://www.verifone.com/abo

VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX 520 INSTALLATION GUIDE 55VeriFone CleaningKitTelephone LineCordDocumentationVPN 02746-01 C

VERIFONE SERVICE AND SUPPORTAccessories and Documentation56 VX 520 INSTALLATION GUIDE

VX 520 INSTALLATION GUIDE 57CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist

TROUBLESHOOTING GUIDELINESTerminal Does Not Dial Out58 VX 520 INSTALLATION GUIDETerminal DoesNot Dial OutIf the terminal does not dial out:• Check the

TROUBLESHOOTING GUIDELINESTransactions Fail To ProcessVX 520 INSTALLATION GUIDE 59TransactionsFail To ProcessThere are several reasons why the termina

PREFACEConventions and Acronyms6 VX 520 INSTALLATION GUIDEConventions andAcronymsThis section describes the conventions and acronyms used in this guid

TROUBLESHOOTING GUIDELINESPrinter Does Not Print60 VX 520 INSTALLATION GUIDEPrinter Does NotPrintIf the printer does not work properly:• Check termina

VX 520 INSTALLATION GUIDE 61INDEXAaccessories 54documentation 55ordering 55power packs 54printer paper 54telephone line cord 55VeriFone cleaning kit 5

INDEXS62 VX 520 INSTALLATION GUIDEtroubleshooting 58peripheral devicestroubleshooting 58peripheralstroubleshooting 58power buttons 14, 35power packsAC

INDEXVVX 520 INSTALLATION GUIDE 63

VX 520Installation GuideVeriFone Part Number DOC252-003-EN-B, Revision BVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) V

PREFACEConventions and AcronymsVX 520 INSTALLATION GUIDE 7LED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security A

PREFACEConventions and Acronyms8 VX 520 INSTALLATION GUIDE

VX 520 INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewUse this chapter to find out more about the features and benefits of VX 520 terminals. The VX 520