VeriFone VX 680 Guía de usuario

Verifone User Guide.VX 820 VX 680.

10Reprinting receipts.1. Press the down arrow to scroll through the menu options until Reprints is displayed on the screen. 2. Select Reprints from

112. Select Settlement from the menu on the screen. 3. Enter the settlement password, then press ENTER. 4. Press Yes to confirm the settlement. 5.

12Terminals supporting more than four businesses will require the operator to press the down arrow on the screen to scroll forward to view the full li

13Replacing printer paper. VX 820 model1. Remove the terminal from the cradle. 2. Open the printer cover by lifting the lever on the cradle. Remove

14Chip card errors and fallback procedures.You MAY use the fallback procedures when either:• Thechiponthecardisdamagedandcannotbereadbyth

15EFTPOS merchant fallback process. If you are unable to perform a transaction electronically via your EFTPOS terminal due to a technical error, provi

16Obtaining an authorisation numberCredit CardWhen a credit card is used whilst in Fallback mode you will need to obtain an authorisation code before

17Failure to connect to the networkProcessing a transaction1. For credit card transactions only, obtain an authorisation number before processing a t

18Terminal failureIn the event that the EFTPOS terminal is damaged, credit card and debit card transactions can continue to be taken. However, the dam

19Voucher entryFor credit card transactions only - obtain an authorisation number before processing a transaction. Debit cards do not have the ability

2Table of contents.Terminal layout 3Purchase transactions 4Purchase transactions – Restaurants only. 5Pre-authorisation 7Processing a void transac

20Important• Youareresponsibleforassessingthevalidityofthecircumstanceforthecompletion of a fallback transaction. You can call Merchant S

21Fraud prevention for merchants.Listed are some tips to help minimise the risk of your business being affected by fraud. Remember that the best cours

22• Securelystoretransactionreceiptscontainingfullcarddetails.• Forterminalserviceorexchange,askforbankidentication.• Ifyou’renot

23Transaction Declined codesCodeTransaction statusDescription Action required100 Declined Do not honour Merchant to try and obtain another form of pay

24Transaction Declined codesCodeTransaction statusDescription Action required114 Declined No account of requested typeCheck correct account type was s

25Transaction Declined codesCodeTransaction statusDescription Action required201 Declined Expired card Merchant to seek another form of payment. Cardh

26Transaction Declined codesCodeTransaction statusDescription Action required304 Declined File field edit error Advise merchant to seek another form o

27Transaction Declined codesCodeTransaction statusDescription Action required915 Declined Cut over/Reconciliation errorMerchant to contact Help Desk o

28Contacts.Merchant Help Desk 24 hours a day, 7 days a week 1800 334 702, option 1.Merchant Operations 8:30am - 5pm Monday to Friday, 9am - 12pm Sa

29Notes.

3 Terminal layout.Touch screen with active soft keys Integrated contact-less reader inter-faceMenu scroll keysMagnetic stripe swipe readerChip card di

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Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo, VIC 3550. ABN 11 068 049 178. AFSL 237879. (S49724) (09/14) bendigobank.com.au

4Purchase transactions.1. Touch the screen to activate or press the Enter key. 2. Select Purchase from the menu on the touch screen. 3. Enter the a

5Purchase transactions – Restaurants only. Tipping must be approved by the Bank prior to having the functionality enabled. 1. Touch the screen to ac

6The following procedure can only be used on credit and charge cards where a customer's card does not have a PIN and the customer has signed to a

7Pre-authorisation.Check InPre-authorisation transactions are only available to merchants within specific Merchant Category Codes and must be approved

8Completion1. Press the down arrow to scroll through the menu options.2. Select Pre-Auth from the menu on the screen.3. Select Completion from the

9Processing a refund.1. Press the Refund button on the screen. 2. Enter the refund password, then press Enter. 3. Enter the amount.4. The termina