VeriFone VX 520 Manual de usuario descargar pdf (Pagina 34)

April 2013 Verix SEPT410 & XEPT410 User Manual 9-1

CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

Error Messages

Application Processing Messages

Error

Explanation

Action

Accumulator err

The terminal is not able to update the

local transaction totals.

Escalate to TPS.

Address Unavail

AVS could not be validated.

Either accept the transaction with failed AVS or cancel the

current transaction. Retry the transaction and key the

correct Address.

AddZip Mismatch

Neither the address nor zip code keyed

matched the address and zip code.

Either accept the transaction with failed AVS or cancel the

current transaction. Retry the transaction and key the

correct Address and Zip Code.

Adjust Not Allwd

The terminal is not set up to allow

adjustments.

Adjustments are not allowed, check terminal download file

settings.

Amt Too Large

The HALO for the sale or refund

exceeds the limits set. Also, a host

generated error, Amount Too Large 420

or 421 will appear if the Max Debit

Return is enabled on Tandem.

 Enter a valid amount under the limits set by HALOS,

HALOC or HALOR in the download file.

 If the error is generated immediately after connecting to

the host, the Max Debit Return is enabled on Tandem.

AVS Error

AVS could not be validated.

Either accept the transaction with failed AVS or cancel the

current transaction. Retry the transaction and key the

correct AVS information.

Bad Account #

The credit or gift card number does not

have a valid check digit.

 Retry the transaction.

 If problem persists, use another form of payment.

Bad card length

The card number entered is not within

the minimum and maximum number of

digits in the card BIN range.

 Re-swipe the card.

 Manually key the card.

 If problem persists, use another form of payment.

Batch Clear failed

The automatic batch delete operation

failed after the settlement.

 Manually clear the batch.

 If error persists, perform a full download.

Batch Full

The current batch is full. It must be

closed before new transactions are

performed.

Perform a settlement.

Card Not Supported

Displayed when the card type used isn’t

found within the BIN ranges.

 Verify the BIN range present and is enabled to accept the

card type.

 If manual entry, verify it is enabled in the BIN.

 Retry the transaction. If problem persists, use another

form of payment.

Card Swipe Error

Displayed when the terminal is unable to

read the data from the cards magnetic

stripe.

 Retry the transaction.

 If problem persists, perform a swipe test (chapter 6).

Comm Server Fail /

Comm Error

Displayed when the terminal is unable to

connect to the host.

 Retry the transaction.

 If the error persists, reboot the terminal from the System

Mode menu.

 Verify the phone or Ethernet connection is working.

 Verify the communication parameters in the download

file, and perform a full download.

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VeriFone VX 520 Manual de usuario Pagina 34

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