VeriFone VX 520 Manual de usuario descargar pdf (Pagina 37)

9-4 Verix SEPT410 & XEPT410 User Manual Error Messages

CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL

Error

Explanation

Action

Table Init Error

The terminal encounters an error in one

of the terminal records after a download.

 Verify there are no parameter conflicts in the download

file. For example, if table number is enabled in retail or if

the BIN range is missing a field.

 Fix conflict and perform a partial download. Or, rebuild

download file and perform a full download.

Track not found

There is no track on the card, or the

track is unreadable.

Manually enter the card number or request another form of

payment.

Trans Canceled

The transaction was canceled by

pressing the cancel key on the terminal

or PINpad.

No action needed.

Trans Not Allwed

The function attempted is not allowed

based on the merchant profile.

 Update or rebuild download file to allow that feature.

 If RFID, verify parameter RFIDFL1 is set to 1=On.

 If function is not available, it can not be utilized.

Transaction Failed

The transaction failed.

 Retry transaction.

 If error persists, request another form of payment.

Trans rejected

The transaction was rejected by the

host.

No action needed.

Trans Not Supported

The host supports the transaction, but

has not been enabled at the terminal.

 Update download file to support transaction type.

 Perform a partial download.

Void Not Allowed

The user tried to void an already voided

transaction.

Transaction is already voided, no action needed.

Zip Match Only

Only the zip code keyed matched. The

address keyed does not match.

Either accept the transaction with failed AVS or cancel the

current transaction. Retry the transaction and key the

correct Address.

Zip Mismatch

The zip code keyed does not match.

Either accept the transaction with failed AVS or cancel the

current transaction. Retry the transaction and key the

correct Zip Code.

COMM Server Error Messages

Comm Server errors will display on the terminal as: TCP Send Error:XXXX, TCP Receive Error:XXXX and

TCP Error:XXXX. The number of the error displays after the text.

Use the number to determine the error from the table listed below:

Error

Explanation

Action

1001 :

VCS_ERR_MISSING

_DATA

The request from SoftPay to Comm. Server

has missing data.

 Retry the transaction.

 If error persists, perform a full download.

1002:

VCS_ERR_NO_SES

SHAND

The request sent by SoftPay does not have the

Session Handle specified.

 Retry the transaction.

 If error persists, perform a full download.

1004:

VCS_ERR_NO_MEM

ORY

The Comm. Server has run out of memory and

is unable to process.

 Retry the transaction.

 If error persists, perform a full download.

1005:

VCS_ERR_INVALID

_SESS

The session handle that SoftPay has sent to

the Comm. Server is not valid.

Retry the transaction.

1007:

VCS_ERR_NO_CON

N_PORT

SoftPay has made a connection request and

not specified the port.

 Retry the transaction.

 Verify the port settings

 If error persists, perform a full download.

1008:

VCS_ERR_NO_CON

N_URL

SoftPay has made a connection request and

not specified the connection URL or IP

Address.

 Retry the transaction.

 Verify the URL/IP settings

 If error persists, perform a full download.

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VeriFone VX 520 Manual de usuario Pagina 37

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