VeriFone VX 520 Manual de usuario descargar pdf (Pagina 36)

April 2013 Verix SEPT410 & XEPT410 User Manual 9-3

CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

Error

Explanation

Action

No Manual Entry

The current transaction type does not

allow manual entry of the card number.

 Retry the transaction by swiping the card.

 If the mag stripe is bad and cannot be swiped, ask for

another form of payment.

 Confirm Bin range setting for the card type.

No Match Found

No transaction was found with the

requested amount.

Attempt to retrieve the transaction by other criteria.

No Resp From Pad

The terminal did not receive expected

data (SYN) from ISDN Pad.

 Verify the PINpad is attached to the correct port, if not,

power down terminal then connect. (chapter 2)

 Verify that the correct PINpad settings are in the

download file and perform a partial download if needed.

PINpad Error

The terminal is programmed for debit but

no PINpad is attached or PINpad

parameters do not match the PINpad.

 Verify the PINpad is attached to the correct port, if not,

power down terminal then connect. (chapter 2)

 Verify that the correct PINpad settings are in the

download file and perform a partial download if needed.

Pls Dnld Comm

Server

The terminal is attempting to process via

the Ethernet port but does not have the

Comm Server application programmed.

 To process via Frame or NetConnect, add the Comm

Server to the download file and set the correct Softpay

parameters to Frame/NetConnect.

 Perform a full download.

Phone Num Flds

Empty

The Primary and Secondary phone

number fields are blank

 Update the terminal record on VeriCentre and perform a

partial download.

Printer error

The terminal is not able to print the

receipt.

 Verify paper is loaded correctly. (chapter 2)

 If the green paper light is blinking and there is paper

loaded correctly, the printer module may be bad.

Read Card Err

The card swipe was not read due to the

way the card was pulled through the

reader.

 Retry transaction by swiping card or manually key card

number.

 Perform a card reader test. (chapter 6)

Reading error

The card reading device detected an

error.

 Retry transaction by swiping card or manually key card

number.

 Perform a card reader test. (chapter 6)

Record Not Found

The message appears when attempting

to retrieve a transaction by invoice,

account number, amount or clerk/server

and the record is not in the batch.

Rekey the correct information.

Reprint info load fail

The terminal is not able to get the reprint

information from the file.

Escalate to TPS.

Reprint info save fail

The terminal is not able to save the

reprint information on the file.

Escalate to TPS.

Retry AVS

AVS could not be validated. This error

occurs only when AVS Override is

enabled.

 Accept or cancel the transaction with the failed AVS.

 If canceled, retry and key correct AVS information.

Reversal file error

The terminal detects an error while

reversing the earlier transaction.

 Retry the transaction.

 If error still persists, escalate to TPS.

Settl Neg Batch

Terminal is confirming to settle a

negative batch when SNEGB1 is set to

 After verifying the current batch, confirm the settlement.

SECFILE.DAT not

found!

The security file was not found.

 Rebuild the download file.

 Perform a full download.

Settle Not Allowed

A settlement is being attempted when

the terminal is in Demo mode.

Parameter TSTLE1 is set to 0 to not allow settlements in

demo mode. Change TSTLE1 to 1,perform a partial.

Settlement Failed

The attempted Settlement was not

successful.

 Verify there is no error on Tandem, retry settlement.

 If there is an error on Tandem, troubleshoot error.

Shift Not ON

This message appears if you access the

Shift Report when the Shift Option is off.

Enable shift processing.

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VeriFone VX 520 Manual de usuario Pagina 36

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