VeriFone VX 520 Manual de usuario descargar pdf (Pagina 39)

9-6 Verix SEPT410 & XEPT410 User Manual Error Messages

CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL

Error

Explanation

Action

No Host Response

The terminal did not receive expected data

(ENQ) from the host.

 Retry transaction.

 Verify phone cord is connected and has a dial tone.

 Change auth/settlement numbers in terminal.

 Verify PABX is present if needed.

 Verify download phone number.

No Line

Download has failed because the terminal

does not recognize a working phone line.

 Verify phone cord is connected and has a dial tone.

 Verify PABX is present if needed.

 Verify download phone number.

Phone Num Flds

Empty

The Primary and Secondary Authorization

and settlement phone number fields are

blank.

 Update download file with correct auth/settlement

numbers.

 Perform a partial download.

Pls Dnld Comm

Server

The terminal is attempting to process via the

Ethernet port but does not have the COMM

Server application programmed.

Add the VMAC/Comm Server application to the

download file and perform a partial download to GID 1.

If processing via dial, verify dial settings in dl file.

WRITE COMM FAIL

The terminal is attempting to dial at a baud

rate that the terminal hardware is not

capable of using. This error occurs only

when attempting to download.

If the terminal uses a 14.4 baud modem, verify that the

baud rate is set correctly. Reference chapter 5. Retry

download.

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VeriFone VX 520 Manual de usuario Pagina 39

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